User

Requesting a new extension

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!!! tip "Registering your first extension can be confusing. By following these steps, we hope that the process is simplified."

Select which Region you are in:

=== "Americas (IARU Region 2)"

=== "Europe (IARU Region 1)"

=== "Asia/Pacific (IARU Region 3)"

  1. Visit the Ticketing System

Go to the Helpdesk.

  1. Open a New Ticket

In the top right corner, click the blue button labeled "Open a New Ticket".

  1. Select the correct Help Topic

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=== "Americas (IARU Region 2)" From the "Help Topic" dropdown menu, change the selection from "General Inquiry" to "NEW EXTENSION REQUEST – AMERICAS".

=== "Europe (IARU Region 1)" From the "Help Topic" dropdown menu, change the selection from "General Inquiry" to "NEW EXTENSION REQUEST – EUROPE".

=== "Asia/Pacific (IARU Region 3)" From the "Help Topic" dropdown menu, change the selection from "General Inquiry" to "NEW EXTENSION REQUEST – ASIA/PAC".

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  1. Fill out the form
  • Please complete all required fields (marked with a red asterisk).
  • If you have a DMR ID you can have it added in so it will allow us to display where you are located in the phonebook and allow DMRID Dialing.

    • If you do not have a DMR ID that is fine as it is not required to have an extension.

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=== "Americas (IARU Region 2)"

You will also need to attach an official copy of your FCC Amateur Radio License

  • Note: Reference copies or screenshots (e.g. from ULS) are not accepted.
  • If you are not an Amateur Radio License holder in the USA, you will need to provide your official radio license as appropriate to your country.

=== "Europe (IARU Region 1)"

You will also need to attach an official copy of your Amateur Radio License.

  • Note: Reference copies or screenshots are not accepted.

=== "Asia/Pacific (IARU Region 3)"

You will also need to attach an official copy of your Amateur Radio License.

  • Note: Reference copies or screenshots are not accepted.

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  1. Once all information has been submitted it is usually processed within 48 hrs. You will have an email with your credentials sent to you.

You can visit our [Endpoints Configuration Guides](../endpoints/index.md) page and look up Hardphones (desk) or Softphones (cell/mobile) for details on how to configure your device.

!!! note "Last updated 2025-08-06"